Stuck transfer or missing status

What to collect before contacting support about a transfer that looks stuck.

Updated 2026-07-03 · Payments & Transfers

First checks

Refresh the app and check the status screen.
Look for an email or in-app request for extra information.
Check whether a weekend or bank holiday changed the timing.
Confirm the linked bank account is still active.

What to send support

Send the transfer ID, amount, date, last four digits of the funding account, and a screenshot of the status. Do not email full account numbers, full card numbers, or passwords.

Still stuck?

Contact Kronos support

Use live chat, request a callback, call us, or send screenshots, transaction IDs, and the email on your account to [email protected]. For suspected unauthorized access, use [email protected].

Call +1 (866) 449-0132 Email support Check status

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