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Browse 55+ articles across the six things people ask us about most. Can't find an answer? Submit a ticket and a real human will reply within 24 hours.

01

Getting Started

Account creation, KYC, linking your bank, your first deposit.

7 articlesBrowse →
02

Payments & Transfers

ACH in/out, P2P sends, Kronos Tag, recipients, and limits.

16 articlesBrowse →
03

Cryptocurrency

Buy, sell, send, recovery phrase, supported coins, fees.

7 articlesBrowse →
04

Account & Security

Face ID, password, 2FA, account recovery, deletion, privacy.

12 articlesBrowse →
05

Troubleshooting

Stuck transactions, app crashes, login problems, error codes.

4 articlesBrowse →
06

Kronos Pro

Pricing, claim flow, 1-month free, web vs App Store, refunds.

9 articlesBrowse →
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Drop us a line. Replies route through the same Freshdesk queue, so attachments and history travel with you. Money-movement and security issues are triaged ahead of general questions.

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Popular articles

Setting up your Kronos accountHow signup, ID verification, and your first deposit work end-to-end. Pay advance limits and timing$250 free, $1,000 on Pro. How underwriting works against your gig deposits. How crypto fees work on KronosWhat's a Kronos fee vs a Bridge fee vs a network gas fee. Wallet recovery & the 12-word phraseWhy we can't recover crypto for you, and how to back up safely. Pricing on web vs the App StoreWhy $9.99 on the web vs $13.99 in the App Store, and how to switch. Stuck transaction or app errorCommon error codes, what they mean, and how to clear them.

Money trouble?

If something is wrong with your balance, a transfer, a card transaction, or your crypto wallet, open a ticket immediately — those land at the front of the queue. For suspected unauthorized account access, write directly to [email protected] for a same-day review.

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