Account access
State whether the issue involves sign-in, device access, identity verification, recovery, or a security alert. Use the official app and website.
Official contact
Kronos customer support.
Kronos customer support is available through the published phone, email, or live-chat option for help with the Kronos iOS money app. Do not rely on a number copied from a third-party directory or a similarly named product.
Official customer-support telephone: +1-855-857-6667. Our team will not ask you to reveal a password, one-time code, private key, or recovery phrase.
Verify before you share
Know that you reached Kronos.
For urgent fraud or unauthorized activity, use the in-app support controls or the official channels above. Availability and response times vary.
Prepare the request
Include enough context for support to investigate.
Describe what you expected and what happened. Add the approximate date, amount, and visible status. Include a case number or transaction reference when available. Do not send a password, one-time code, private key, recovery phrase, complete card number, or full identity document by ordinary email.
Payment or transfer status
Share the date, amount, recipient or source, supported rail, and visible status. Pending, completed, failed, returned, refunded, and disputed are different states.
Records and exports
Identify the statement period, invoice, receipt, mileage entry, or source record that appears incomplete. Keep the original document while the issue is reviewed.
What happens next?
Response time depends on the request and available verification. We may ask for more context through an authenticated channel. A legitimate reply will not ask you to move money to “protect” it or reveal a secret that grants account or wallet access. If the issue is urgent, please contact us through the official phone or live-chat channel.
For common product and account questions, read the Kronos FAQ.