.kronos-support-launcher {
  position: fixed;
  right: 20px;
  bottom: 20px;
  z-index: 2147483000;
  display: inline-flex;
  align-items: center;
  gap: 9px;
  min-height: 50px;
  padding: 0 18px;
  border: 1px solid rgba(212, 173, 69, .72);
  border-radius: 999px;
  background: #d4ad45;
  color: #111;
  box-shadow: 0 18px 45px rgba(0, 0, 0, .34);
  font: 800 14px/1 Inter, ui-sans-serif, system-ui, sans-serif;
  cursor: pointer;
}

.kronos-support-launcher[aria-expanded="true"] { opacity: 0; pointer-events: none; }
.kronos-support-launcher[hidden] { display: none; }

.kronos-support-panel {
  position: fixed;
  right: 20px;
  bottom: 20px;
  z-index: 2147483001;
  display: none;
  width: min(390px, calc(100vw - 32px));
  height: min(620px, calc(100vh - 40px));
  overflow: hidden;
  border: 1px solid rgba(255, 255, 255, .14);
  border-radius: 22px;
  background: #101014;
  color: #f7f4ec;
  box-shadow: 0 24px 70px rgba(0, 0, 0, .52);
  font: 14px/1.45 Inter, ui-sans-serif, system-ui, sans-serif;
}

.kronos-support-panel.is-open { display: flex; flex-direction: column; }
.kronos-support-head { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 16px 18px; border-bottom: 1px solid rgba(255, 255, 255, .1); }
.kronos-support-head strong { display: block; font-size: 15px; }
.kronos-support-head span { display: block; margin-top: 2px; color: #aaa69d; font-size: 12px; }
.kronos-support-head-actions { display: flex; align-items: center; gap: 8px; }
.kronos-support-new { min-height: 34px; padding: 0 10px; border: 1px solid rgba(255, 255, 255, .14); border-radius: 999px; background: transparent; color: #ddd; font: inherit; font-size: 12px; font-weight: 750; cursor: pointer; }
.kronos-support-close { width: 34px; height: 34px; border: 0; border-radius: 50%; background: rgba(255, 255, 255, .08); color: #fff; font-size: 22px; cursor: pointer; }
.kronos-support-messages { flex: 1; display: flex; flex-direction: column; gap: 10px; overflow-y: auto; padding: 16px; background: #08080b; }
.kronos-support-message { max-width: 84%; padding: 10px 12px; border-radius: 15px; white-space: pre-wrap; overflow-wrap: anywhere; }
.kronos-support-message span, .kronos-support-message small { display: block; }
.kronos-support-message small { margin-top: 5px; color: #aaa69d; font-size: 11px; font-weight: 750; }
.kronos-support-message.agent { align-self: flex-start; border-bottom-left-radius: 4px; background: #1a1a21; color: #f7f4ec; }
.kronos-support-message.customer { align-self: flex-end; border-bottom-right-radius: 4px; background: #d4ad45; color: #111; }
.kronos-support-message.customer small { color: rgba(17, 17, 17, .66); }
.kronos-support-form { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; padding: 12px; border-top: 1px solid rgba(255, 255, 255, .1); }
.kronos-support-form input, .kronos-support-form textarea, .kronos-support-feedback textarea { width: 100%; border: 1px solid rgba(255, 255, 255, .14); border-radius: 11px; background: #19191f; color: #fff; font: inherit; }
.kronos-support-form input { min-height: 40px; padding: 0 11px; }
.kronos-support-form textarea { grid-column: 1 / -1; min-height: 62px; padding: 10px 11px; resize: none; }
.kronos-support-send { grid-column: 1 / -1; min-height: 42px; border: 0; border-radius: 11px; background: #d4ad45; color: #111; font-weight: 800; cursor: pointer; }
.kronos-support-send:disabled { opacity: .55; cursor: wait; }
.kronos-support-status { min-height: 20px; padding: 0 14px 10px; color: #aaa69d; font-size: 12px; }
.kronos-support-feedback { display: none; padding: 12px 14px 14px; border-top: 1px solid rgba(255, 255, 255, .1); }
.kronos-support-feedback.is-visible { display: block; }
.kronos-support-feedback strong { display: block; margin-bottom: 9px; }
.kronos-support-scores { display: flex; gap: 7px; }
.kronos-support-score { width: 34px; height: 34px; border: 1px solid rgba(255, 255, 255, .16); border-radius: 50%; background: #19191f; color: #ddd; font-weight: 800; cursor: pointer; }
.kronos-support-score.is-selected { border-color: #d4ad45; background: #d4ad45; color: #111; }
.kronos-support-feedback textarea { min-height: 52px; margin-top: 9px; padding: 9px 10px; resize: vertical; }
.kronos-support-feedback-submit { width: 100%; min-height: 38px; margin-top: 8px; border: 0; border-radius: 10px; background: #f7f4ec; color: #111; font-weight: 800; cursor: pointer; }
.kronos-support-feedback-submit:disabled { opacity: .5; }
.kronos-support-sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }

@media (max-width: 560px) {
  .kronos-support-launcher { right: 14px; bottom: 14px; }
  .kronos-support-panel { inset: 12px; width: auto; height: auto; }
}